FAQs
Find answers to our most popular questions below.
Can I get an item urgently?
If you need an order quickly and want to check if we can have it with you in time, please use the live chat functionality below to get in touch.
We often need to phone the warehouse to check stock for rush orders, so we can do that while we’re on chat, but not while we’re on the phone.
Can I view my order in a different currency?
Yes. You can browse the whole site with prices shown in Pounds Sterling, Euros, US Dollars, Canadian Dollars or Australian Dollars. Click on the flag at the top of your page where you see ‘currency', and select your preferred currency from the drop down menu.
As we are based in Scotland, your transaction will come to us in Pounds Sterling, and your card issuer will determine the exchange rate and convert your order to Pounds for you.
Can you send me a preview of my engraving?
Not as such. You can see a preview online before you order. After you choose your product, you will see a text box for Text Engraving.
Enter your text in this box, then select a font from the drop down menu. Click the Preview button and a window will open with your text shown in your chosen font.
You can then change the font by clicking on the list of available fonts. Once you have decided, click on ‘use this font’.
Why does my chosen product not have a Text Engraving box?
Unfortunately we're not able to have all products engraved. If there is no Text Engraving box, then engraving is not available on this particular item. Go back to the range you’re interested in and try to find an alternative in a similar design. Alternatively, you may be able to have it engraved locally.
Where will my engraving be placed on my item?
The exact size and placement of engraving is decided by the engraver. They use their experience and knowledge of their craft to make these decisions and after many years of working with them, we are confident that they are expert at this.
If you have a particular placement in mind, please add instructions in the 'Additional Comments' box before adding the product to your shopping cart.
Where can you engrave on a hip flask?
We can engrave on the front and back of the main body of the hip flask only. We can't engrave on the sides, or the top and bottom of a hip flask.
If you would like engraving in one of these areas, you may be able to get that done by a local engraver.
Do you deliver overseas?
Yes, we do. Choose an international shipping option at checkout.
How much does delivery cost?
The cost of delivery depends on the weight of the items you order and where they are going. You can view an estimate of your shipping options and charges by adding items to your shopping cart.
Can the shipping address be different from the billing address?
Yes. You can enter an alternative address at checkout. Uncheck the box "Ship to the same address".
When will my order arrive?
Your total delivery time is a combination of the item dispatch time and the shipping time. Our usual dispatch time for non engraved items is 2-3 working days, for engraved items please add 7-8 working days to this time. Some items are custom made before being dispatched - check item descriptions for details. More information.
What is the status of my order?
We'll update the status of your order at each step until it gets sent out to you. We'll send you an email to confirm the new status, and you can check it by logging into your account. You can get more info on what the statuses mean here.
My order has been shipped but hasn't arrived?
The most common reason for delayed delivery is that the package didn't fit through your letterbox. If it was sent by Royal Mail please check at your local delivery office. If it was sent by courier - please track it online for more information. If you don't have a tracking number, use the live chat at the bottom and we'd be happy to help.
How do I track my order?
If your order is dispatched by one of our couriers, you will receive an email to confirm this. Your email will have a tracking reference number and a link to the relevant website for Fedex, DHL or Interlink. You can click on the link to the courier’s website and enter your tracking number there to track your delivery.
Detailed information on all methods of delivery is on our delivery page.
My item is faulty?
To find out how to have your faulty item replaced, please view our returns page.
Please note that most of our products are hand made so are not all identical and 'perfect', but they're all made with love!
How do I return an item?
To find out how to return an item, please view our returns page.
Do you have a physical store?
No. At this time, we do not have a physical store where customers can view products. We chose not to have a store so that we could reduce costs and reduce our overall environmental impact.
Do you sell wholesale or do group discounts?
Yes. We work with shops around the world and have supplied a number of pipe bands, schools and other groups. We are happy to discuss group discount with you. Contact us with your requirements.
