How Long Will My Order Take To Arrive?
How Our Shipping System Works
Shipping charges are calculated based on the weight of the items, and we will try to offer a number of alternatives if available. You can get an instant shipping estimate by adding items to your shopping cart and selecting the country to ship to. We are happy to ship to anywhere in the world, so if no option is available, please contact us for a quote.
We aim to process all orders within 1 working day and will contact you if we think it will take longer. Delivery times will then depend on the shipping service chosen at checkout, but this will not affect our order processing time.
If you require an urgent delivery, or have a specific date that you need your order by, please inform us of this as soon as possible and we will try to fulfil your needs.
Some items we sell are custom made, or sent directly from the manufacturer. We aim to process these orders within 2 working days, but cannot guarantee shipping times as they are dependent on the the manufacturer. However, we work very closely with our suppliers to ensure that they supply all products in a timely manner.
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How Long Will My Order Take To Arrive?
The total delivery time will depend on the items bought, and the chosen shipping method. Please check individual item descriptions for shipping estimates on each item - the total order delivery time will be the longest shipping estimate, plus the time quoted on your chosen shipping method.
E.G. if you purchase a custom made kilt (3-6 weeks) and a stock ghillie shirt (1 working day), and choose Royal Mail Special Delivery (1 working day) as your shipping method, your total order will take 3-6 weeks to arrive and will be sent via Royal Mail Special Delivery. Shipping methods do not affect order processing times.
Shipping Methods Explained
If you can't see the images above, you can download them as a PDF here.
Please note that while we will endeavour to ship via your chosen method, it cannot always be guaranteed. However, if changed, it will usually be for a faster or more reliable service. International orders sent via DHL may also go via UPS or similar service.
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Free Shipping?
At Macdonald Sporrans, we believe that there's no such thing as free shipping. If we were to offer free shipping, we would be inclined to do two things:
Build the cost of the shipping into the price of the items - resulting in price increases for every item we sell, and removing the advantages gained by combined shipping when purchasing multiple items.
To select the cheapest possible shipping method for all orders.
We believe that transparent pricing is the most effective way to give our customers exactly what they want. The price of the item is calculated based on the cost of the item, and nothing else. We then charge shipping at exactly what it costs us (or even slightly less in some cases). This way you can choose the shipping service that best fits your needs.
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Customs Duty and Import Tax
Most countries charge sales tax on goods sold in that country. When goods are sold in one country and sent to another country, often that tax is not payable in the country of origin, but is payable in the destination country. The tax is usually paid to the government of the country that the goods will be used in. The UK's sales tax is called Value Added Tax or VAT. As the UK is in the European Union (EU) we share common rules on sales tax with other EU countries.
All prices in our store include VAT at 17.5% which is payable for all orders shipped to an address inside the EU. Orders shipped to countries outside the EU will have the 17.5% VAT (sales tax) automatically removed during the checkout procedure. However, as no sales tax is being paid for goods being sent outside the EU, it is usually payable when the goods arrive in the destination country. When such a charge is levied, it is usually called a 'Customs Duty' or 'Import Tax'.
It's important to note that this charge is not a shipping charge, it is a charge payable to the government of the destination country for bringing in (or importing) goods into that country. The level of this charge usually varies depending on the value of the item being imported (usually a fixed percentage) and varies from one country to another. Often small packages with low values will not be charged at all. Please check with your local governing body if you would like more information on how much this charge may be.
We have provided some estimates of charges here.
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Exchanges
Macdonald Sporrans is happy to exchange most items if they are the wrong size, wrong colour, or unsuitable. Unfortunately engraved or custom-made items cannot be exchanged unless a manufacturer's fault is found with them.
Items returned must be in the condition they were received in, unworn and with all wrapping and tags still attached.
A return shipping charge will be applied for this service for us to send the replacement goods out to you. The amount of this charge will depend on the delivery address the goods are being sent to, and the shipping method you choose. Exchange shipping charges are the same as our regular shipping charges and are based on the weight of the package.
If you would like to exchange a non-faulty item, please use our online exchange system:
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Faulty Goods
Macdonald Sporrans are more than happy to replace items which are faulty. If your item has arrived faulty, please inform us within 7 days of receiving the item via the faulty item exchange system below, or by contacting us directly.
If you are unsure if your item is faulty, or it's been over 7 days since you received it, please contact us and we'd be happy to help.
If you have received an item which has an inherent manufacturer's fault, please use our faulty item exchange system below:
When the faulty goods are received, we will refund your return shipping charges, and send out a replacement free of charge.
Please note that if you live outside the UK, you may not be required to return the faulty item to us but may be required to provide proof of the fault before a replacement is sent out. Please contact us to check.
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Returns
Macdonald Sporrans offers a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
Buyers must contact us before returning any goods and must do so within 14 days of receiving the goods (this is extended to 14 days after Christmas when purchasing Christmas gifts). Buyers are asked to return the item in the condition it was received in, with all wrapping and tags still attached to be eligible for a refund.
Unfortunately we cannot refund our outgoing postage costs for non-faulty items, and it is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition.
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Order Statuses
Pending: Your order has been received, but has not been processed. Occasionally this may mean that there is a problem with your order - please check your order history for comments.
Processing: Your order has been processed, but not yet fully dispatched. For custom made items, your order status will remain 'processing' until they have been completed and dispatched.
Dispatched: Your order has been fully dispatched. Please note items may be sent separately.
Refunded: Your order has been refunded in full.
Partially refunded: Your order has had a partial refund applied.
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Terms and Conditions
For more information, please see our terms and conditions.
