Delivery & Returns

Delivery, Shipping & Returns


Free 365 Day Returns

We offer free (postage paid) returns for UK customers, and accept returns up to 365 days after the item has been received for all customers. Unfortunately due to the logistics, it's not possible for us to offer free worldwide returns.

Book a free UK return here

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: Accelerate Leadership Ltd, 23 Lodge Farm Court, Castlethorpe, Milton Keynes, MK19 7HA, United Kingdom.
To return your product, you should mail your product to: Accelerate Leadership Ltd, 23 Lodge Farm Court, Castlethorpe, Milton Keynes, MK19 7HA, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How Much does delivery cost?

Our delivery costs are based on the weight of the items being sent, so to get an accurate delivery cost to your location, just add the item to your shopping cart.

  1. Add any item to the shopping cart
  2. On the shopping cart page - fill in your details in the 'Estimate Shipping and Tax' box
  3. Click 'Get a Quote'

Where possible, we try to offer a range of delivery methods and will update the cart total to let you know if VAT will be included when delivering to your location.

How Long Will My Order Take To Arrive?

We normally dispatch our hip flasks within a few days of receiving your order. Occasionally due to fluctuations in demand we may need to make your flask before dispatching it, which may add a day or two to the delivery time. You can find the expected delivery time for every flask at the bottom of the item description about the flask.

If you choose to have your flask engraved, it may add a few days to the delivery time.

Lastly, the delivery method you choose at checkout will affect the delivery time, after your flask is dispatched. For example if it takes us 2 working days to engrave your flask, and then it's sent Free Delivery, it will arrive 3-5 working days after that. If it's sent Tracked Delivery it will arrive 1 working day after that.

Delivery Method Details

Delivery Estimate
Signature Required?
UK Economy
3-5 days
UK Standard
1-3 days
UK Express
1 day
Europe Airmail
2-4 days
Europe Airmail Signed For
2-4 days
Europe Express
1-4 days
Worldwide Airmail
3-7 days
Worldwide Airmail Signed For
3-7 days
1-4 days


Free Delivery

Free delivery to UK addresses is available on all products. When free delivery is selected, your order will be sent using a non-tracked, non-insured method. In the event that an item sent by free delivery is delayed or lost, we will need to wait the full timeframe stipulated by the carrier before we can deal with the issue.

For Royal Mail items sent to the UK - this is 15 working days (3 weeks) from the date the item was sent.

If you would like your order to be sent by a tracked method or is urgent, we recommend selecting tracked delivery.


Customs Duty and Import Tax

Most countries charge sales tax on goods sold in that country. When goods are sold in one country and sent to another country, often that tax is not payable in the country of origin, but is payable in the destination country. The tax is usually paid to the government of the country that the goods will be used in. The UK's sales tax is called Value Added Tax or VAT. As the UK is in the European Union (EU) we share common rules on sales tax with other EU countries.

All prices in our store include VAT at 20% which is payable for all orders shipped to an address inside the EU. Orders shipped to countries outside the EU will have the 20% VAT (sales tax) automatically removed during the checkout procedure. However, as no sales tax is being paid for goods being sent outside the EU, it is usually payable when the goods arrive in the destination country. When such a charge is levied, it is usually called a 'Customs Duty' or 'Import Tax'.

It's important to note that this charge is not a delivery charge, it is a charge payable to the government of the destination country for bringing in (or importing) goods into that country. The level of this charge usually varies depending on the value of the item being imported (usually a fixed percentage) and varies from one country to another. Often small packages with low values will not be charged at all. Please check with your local governing body if you would like more information on how much this charge may be.


Terms and Conditions

Please visit our dedicated page on our terms and conditions.